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Service Levels


Last Modified: September 10, 2022



Notice of Errors.

  • Customer shall provide the Provider with:
    1. prompt notice of any errors;
    2. information to the extent reasonably necessary to assist Provider to reproduce operating conditions similar to those present when Customer detected the relevant error and to respond to and Resolve the relevant Support Request; and
    3. such other reasonable co-operation and assistance as Provider may request to resolve an error.

(the “Notice of Error”)

Obligation to Address Errors.

Upon receipt of a Notice of Error, Provider shall:

    • make commercially reasonable efforts to investigate and resolve the error; and
    • provide Customer with online access to technical support bulletins and other user support information and forums, to the full extent that Provider makes such resources available to its other customers; and